Simplify your workflow with cxgenies integrations.
Conversations
Email
Configure the Email channel to monitor both inbound and outbound communications. This enables quality compliance evaluation and analysis of customer experiences based on configured criteria. Common use cases include customer support and order assistance.
Facebook Pages
Monitor private conversations between Facebook Pages and users.
Log in securely using the official OAuth protocol provided by Meta. The system checks for new conversations daily.
Instagram Business
- Monitor private conversations between business accounts and users on Instagram Business Accounts.
- Log in securely using the official OAuth protocol provided by Meta. The system checks for new conversations daily.
Calls
Calls
– Monitor and analyze call recordings to assess quality compliance and analyze customer experiences based on the configured criteria.
Note: May require assistance from your IT department to set up this channel through our API. Alternatively, you could also manually upload the recordings.
Public Comments
Instagram
– Monitor public comments on posts tagged with specific accounts or hashtags.
– System checks new posts daily and monitors comments for 7 days from the post date.
TikTok
– Monitor public comments on videos tagged with specific accounts or hashtags.
– System checks for new videos daily and monitors comments for 7 days from the video’s date.
X/Twitter
– Monitor and extract child tweets from accounts’ or hashtags’ tweets.
– The system monitors new tweets for 7 days.
Reviews
Google Maps
Monitor customer reviews on Google Maps to gain insights into customer sentiments.
Booking.com
Monitor customer reviews on Booking.com for a comprehensive view of feedback.
TripAdvisor
Automatically gather and analyze reviews on TripAdvisor to understand customer sentiments.
Expedia
Extract and analyze reviews from Expedia, allowing for accurate insights into customer feedback.
Custom / Your Own System
API Integration
– Integrate your own system with cxgenies through our secure API. This option enables you to securely transfer data from custom channels or proprietary platforms, ensuring a seamless connection between your unique system and the cxgenies platform.
Note: Requires software development resources for custom API integration. Check our API Documentation for detailed instructions.
Coming Soon
Google Play
Coming Soon
App Store
Coming Soon
Amazon Reviews
Coming Soon
