Cost-Effective and Comprehensive Metrics, at Scale
Features
Reduce Costs of Customer Satisfaction Metrics
Traditional methods of measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS) involve costly market research firms. cxgenies automates CSAT and NPS evaluation directly from customer interactions across various channels, making vital CX metrics more affordable.
Implement Improvements Faster with AI Analytics
Manual collection and analysis of CSAT and NPS data delays critical improvements. cxgenies' AI-driven platform provides scores directly from customer feedback, allowing businesses to respond to insights quickly and retain more customers.
Ensure Consistent CX Metrics Across All Channels
Integrating CSAT and NPS measurement tools into existing systems can be a challenge. cxgenies offers integrations across customer channels, providing reliable customer insights while scaling with your business.
Reduce Churn with Quick Issue Resolution
Slow feedback response causes customer churn and damages morale. cxgenies’ automated analytics allow you to address customer issues proactively, strengthening relationships and enhancing brand loyalty.
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Harvard Business School & Babson College
Frequently Asked Questions
How does cxgenies automate the measurement of CSAT and NPS?
cxgenies leverages AI to analyze customer interactions across various channels, identifying key insights that translate into CSAT and NPS scores.
Can cxgenies be integrated with our existing systems and channels?
Yes! cxgenies is designed to seamlessly integrate with your existing customer communication channels, including emails, chats, social media, and more.
How quickly will cxgenies provide actionable insights after integration?
Once integrated, cxgenies starts analyzing customer interactions immediately. You can start making data-driven decisions and improvements as soon as our platform begins capturing feedback.
What benefits will my business gain from using cxgenies for feedback analysis?
cxgenies will help you:
- Save costs on third-party research firms
- Act on customer insights more quickly
- Improve service operator performance
- Reduce customer churn through proactive issue resolution
- Simplify data management by categorizing and prioritizing feedback
How does cxgenies help reduce customer churn?
By providing CX and Quality analysis, cxgenies empowers businesses to address customer concerns swiftly before they escalate. This proactive approach builds stronger customer relationships and reduces churn.
How is data privacy and security handled in cxgenies?
Data privacy and security are top priorities for us. cxgenies ensures that all data is encrypted and adheres to industry-standard security protocols, giving you peace of mind while managing sensitive customer interactions.
Can the platform provide reports or dashboards?
Absolutely! cxgenies offers dynamic reports and dashboards. These insights help area managers focus on the most relevant feedback and prioritize action plans accordingly.
