Prioritize customer needs. Plan targeted actions.
How it works
Exceptional Customer Experience
Gather customer data across channels
Our platform enables your business to integrate data from every customer touchpoint, including emails, call centers, chat transcripts, surveys, and social media, to provide comprehensive customer understanding.
Analyze and prioritize feedback with AI
Our AI algorithms analyze the data to categorize customer sentiments, identify key issues, then we use statistical algorithms to prioritize actionable insights based on your business’ historical trends, frequency, and context.
Generate strategic action plans
Our platform crafts detailed action plans that include a description of the identified issues, assigned responsibilities, and estimated timelines, ensuring your teams can execute solutions that improve satisfaction.
Features
Create action plans that meet customer needs
Developing successful action plans is often difficult due to incomplete or fragmented data. cxgenies solves this with its AI-driven prioritization, optimizing impact and customer satisfaction.
Receive Executive Reports Directly in Your Inbox
Reports featuring prioritized issues and AI-generated recommended action plans. These reports are designed for executives, providing key insights without the need for data analysts. Whether with our dashboard or your inbox, stay informed with just a few clicks.
Customize AI Action Plans to Match Your Unique Guidelines
Through a dedicated portal, you can customize the AI recommendations by adding your specific guidelines. This allows our AI to consider these guidelines before making new recommendations, preventing redundant actions and ensuring relevant suggestions that align perfectly with your needs.
Simplify quality standards compliance
Automate quality management and align with standards like ISO 9001:2015 to reduce the compliance burden while enhancing service quality and credibility.
Turn Every Customer Interaction into an Opportunity to Boost Revenue
Our AI-driven platform identifies these gaps by analyzing customer feedback and service operator quality. It provides targeted recommendations that unlock new service improvements and reveal opportunities for upselling, cross-selling, and customer retention.
Qué opinan de
Harvard Business School & Babson College
Frequently Asked Questions
Can I personalize or adjust the action plan output?
Yes! Our platform includes a customization portal where you can add specific guidelines. The AI will incorporate these guidelines into its analysis, ensuring that recommendations align with your ongoing efforts and priorities.
How does the prioritization algorithm work?
The prioritization process involves several steps:
- Data Aggregation: Collects data from various customer interaction channels.
- Issue Identification: Identifies key issues using data parsing techniques.
- Statistical Analysis: Analyzes the frequency of issues, relevant keywords, and historical data to assign priority.
- Contextual Relevance: Considers the context of feedback to enhance prioritization accuracy.
What types of data does the platform analyze?
Our platform analyzes a wide range of data from customer interactions, including but not limited to customer reviews, call recordings, chat transcripts, emails, and survey responses across various channels.
How are action plans formulated?
- Compliance with international quality standards.
- Assignment of responsibilities to specific departments or area managers.
- Detailed checklists for resolving issues.
- Estimates of time and costs required for implementation.
How does this feature ensure compliance with quality standards?
The action plans include: Issue Name, Description, Responsible Parties, Estimated Time and more details.
What makes cxgenies different from other CX Management and Quality Management platforms?
Product and Pricing. cxgenies stands out due to its comprehensive data aggregation, AI-powered analysis, and the automated creation of detailed action plans. Additionally, its pricing is tailored to small and medium-sized enterprises, making it affordable for the most important economic sector to focus on CX and Quality.
What are the expected outcomes of implementing this feature?
Businesses can expect a significant reduction in complaint volumes, enhanced performance of service operators, improved customer satisfaction and loyalty, and increased operational efficiency. Additionally, the detailed insights and targeted action plans can lead to cost savings and better resource allocation.
Is training provided for new users of this feature?
Yes, for non-standard plans. Comprehensive training sessions and support materials are available to ensure that users are fully equipped to utilize the feature effectively.
