Simplify your workflow with cxgenies integrations.
Conversations
Email
Configure the Email channel to monitor both inbound and outbound communications. This enables quality compliance evaluation and analysis of customer experiences based on configured criteria. Common use cases include customer support and order assistance.
Facebook Pages
Monitor private conversations between Facebook Pages and users.
Log in securely using the official OAuth protocol provided by Meta. The system checks for new conversations daily.
Instagram Business
- Monitor private conversations between business accounts and users on Instagram Business Accounts.
- Log in securely using the official OAuth protocol provided by Meta. The system checks for new conversations daily.
Calls
Calls
– Monitor and analyze call recordings to assess quality compliance and analyze customer experiences based on the configured criteria.
Note: May require assistance from your IT department to set up this channel through our API. Alternatively, you could also manually upload the recordings.
Public Comments
Instagram
– Monitor public comments on posts tagged with specific accounts or hashtags.
– System checks new posts daily and monitors comments for 7 days from the post date.
TikTok
– Monitor public comments on videos tagged with specific accounts or hashtags.
– System checks for new videos daily and monitors comments for 7 days from the video’s date.
X/Twitter
– Monitor and extract child tweets from accounts’ or hashtags’ tweets.
– The system monitors new tweets for 7 days.
Reviews
Google Maps
Monitor customer reviews on Google Maps to gain insights into customer sentiments.
Booking.com
Monitor customer reviews on Booking.com for a comprehensive view of feedback.
Google Play
– Monitor user reviews and ratings on your Google Play Store app. Gain insights into customer feedback to improve your app experience and user satisfaction.
– The system checks for new reviews daily to ensure you capture all user sentiments promptly.
TripAdvisor
Automatically gather and analyze reviews on TripAdvisor to understand customer sentiments.
Expedia
Extract and analyze reviews from Expedia, allowing for accurate insights into customer feedback.
Custom / Your Own System
API Integration
– Integrate your own system with cxgenies through our secure API. This option enables you to securely transfer data from custom channels or proprietary platforms, ensuring a seamless connection between your unique system and the cxgenies platform.
Note: Requires software development resources for custom API integration. Check our API Documentation for detailed instructions.
Forms
Google Forms
– Integrate Google Forms to gather responses efficiently and analyze data for better decision-making. Ideal for collecting feedback and monitoring customer satisfaction.
– The system syncs new responses automatically for ongoing analysis.
SurveyMonkey
– Seamlessly integrate SurveyMonkey to analyze survey responses and identify trends in customer feedback. Create actionable insights based on real-time data.
– Ensure that all survey results are synced automatically for comprehensive analysis.
Typeform
– Connect Typeform to capture and analyze form submissions effectively. Gain deeper insights into customer needs with engaging, dynamic forms.
– Synchronize responses in real-time for immediate evaluation.
Coming Soon
App Store
– Analyze customer reviews and ratings on the Apple App Store. Understand user feedback to refine your app’s functionality and enhance user retention.
– Reviews are checked daily to provide timely insights.
Amazon Reviews
– Monitor product reviews on Amazon to understand customer preferences and identify areas for improvement. Use this data to enhance product quality and customer satisfaction.
– The system updates daily with new reviews.