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Transform every interaction into an opportunity.

Boost Sales, Savings and Reputation by Automating CX and Quality Management.

Clients that trust us

Your AI platform to turn customer reviews into valuable actions

Get tailor-made, prioritized action plans.

Let AI craft customized checklist actions that will elevate your customer service and boost rating scores.

Follow your progress and priorities.

Manage your metrics and action plans with our intuitive dashboard, and let each of your teammates receive personalized actions plans, automatically.

Group everything in a simple dashboard.

With data from Booking, TripAdvisor, Expedia, Google, and even your hotel's own surveys.

How It Works

Service Improvement & Service Recovery – Two Pillars of Exceptional Customer Experience

Platform Features

Features and Benefits

AI-Powered CX &
Quality Evaluation

cxgenies uses AI to transform every customer interaction into actionable insights. Customize or let AI define the criteria, then analyze omnichannel feedback to provide seamless CX and Quality evaluations.

AI-Driven Prioritization
& Action Plans

Let AI prioritize customer issues and craft action plans that turn insights into outcomes. Assign tasks, set timelines, and ensure your teams tackle problems effectively. Benefits:

CSAT & NPS Automation

Automatically calculate Customer Satisfaction (CSAT) and Net Promoter Score (NPS) directly from customer interactions across all your channels. No need for costly market research firms.
Benefits:

Make compliance with quality standards easier

Automate quality management and align with standards like ISO 9001. Reduce compliance headaches while improving service quality.

How Will You Get Benefit

Service Improvement & Service Recovery – Two Pillars of
Exceptional Customer Experience
Automated Customer
Centric Insights
Uncover valuable customer data across touchpoints to inform strategic decisions. Our platform’s robust analytics empower you to tailor your strategies for maximum impact, laying the groundwork for business growth.
Revenue Protection
Uncover valuable customer data across touchpoints to inform strategic decisions. Our platform’s robust analytics empower you to tailor your strategies for maximum impact, laying the groundwork for business growth.
Growth & Profitability
Uncover valuable customer data across touchpoints to inform strategic decisions. Our platform’s robust analytics empower you to tailor your strategies for maximum impact, laying the groundwork for business growth.
Seamless Integration
Our platform is designed for convenience. It integrates smoothly with your current CRMs, messaging tools like Teams, Slack, and email, as well as task management systems. This seamless integration ensures you can enhance your customer experience management without disrupting your established workflows, saving time and resources.

Uncompromised Security & Rigorous Compliance

Service Improvement & Service Recovery – Two Pillars of Exceptional
Customer Experience

Multi-Factor Authentication (MFA)

Briefly explain how MFA adds an extra layer of security.

SOC Type 1 and 2
Compliance

State your upcoming achievement of SOC certifications.

Role-Based
Authentication

Highlight the ability to control access based on user roles.

GDPR
Compliance

Mention your efforts to align with GDPR, emphasizing

Data Loss
Prevention

Describe how DLP safeguards against data breaches and loss

ISO 27001:2013 Compliance

Include your goal to meet this international standard for.
Easy Platform Integration

Sync cxgenies with all your task management, file sharing and team communication platforms

Explore how to link your data

Numbers speak louder:

analyzed reviews
+ 0
Successful action plans and counting
+ 0
saved of time analysis, prioritization and auditing
0 %
FAQs

Frequently Asked Questions

Can cxgenies integrate with our existing systems and channels?

Absolutely! cxgenies seamlessly integrates with existing communication channels such as emails, chats, social media, and more to provide a holistic view of customer feedback.

Once integrated, cxgenies starts analyzing customer interactions immediately.

The prioritization process involves several steps:

  • Data Aggregation: Collects data from various customer interaction channels.
  • Issue Identification: Identifies key issues using AI-based data parsing techniques.
  • Statistical Analysis: Analyzes the frequency of issues, relevant keywords, and historical data to assign priority.
  • Contextual Relevance: Considers feedback context to enhance prioritization accuracy.

Our platform analyzes a wide range of data from customer interactions, including reviews, call recordings, chat transcripts, emails, and survey responses across various channels.

cxgenies’ AI generates strategic action plans based on prioritized issues, including responsibilities assigned to specific teams, checklists, and estimated timelines for implementation.

Yes, for non-standard plans, we provide comprehensive training sessions and support materials to ensure that new users are fully equipped to utilize cxgenies effectively.

cxgenies stands out with comprehensive data aggregation, AI-driven analysis, and the automated creation of detailed action plans. Our pricing is also tailored to small and medium-sized enterprises.

cxgenies ensures all data is encrypted and adheres to industry-standard security protocols, giving you peace of mind while managing sensitive customer interactions.

Pricing plans

Choose the pricing plan that best fits your needs

MOST POPULAR

Standard

Action-Oriented Review Insights

$69/month

Yearly Plan:
$785 USD (save 5%)

Advanced AI analysis of reviews, delivering actionable plans and recommendations

Weekly reports with AI-prioritized actions and checklist recommendations

Dashboard access with comprehensive overview and detailed action plans

Integration with review platforms: Booking, Trip Advisor, Expedia and Google reviews.

Weekly personalized team emails with action plans segmented by area

BEST VALUE

Premium

Unleash all your reviews potential

$275/month

Yearly Plan:
$2,999 USD (save 10%)

All features from Standard, plus:

Competitor analysis with actionable insights

Feedback Form with multi-language support and smart save

Integration with Project Management tools (Asana, Trello, Microsoft Tasks) and collaboration tools (Microsoft Teams, Slack)

Social Media Integrations

Access to dedicated executives for issue resolution

Best practice insights for enhancing website reviews collection and quality

Exclusive access to training sessions and webinars

Corporate

Enterprise

Tailored Review Management Excellence

Contact us for pricing

All features from Premium, plus:

Customizable features to align with your specific needs

Integration with your hotel surveys, enriching AI analysis with more feedback

Integration with file systems (FTP, Microsoft SharePoint, Dropbox) for seamless data management

API Integration

Priority support and dedicated service

Option for an annual plan at a discounted rate

4.8/5 based on 5,133 reviews

The fastest growing and most loved sales technology on the planet

Leverage AI to harness the power of customer reviews and drive service improvement.
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