Transform every interaction into an opportunity.
Quality Management.
Clients that trust us
Your AI platform to turn customer reviews into valuable actions
Get tailor-made, prioritized action plans.
Let AI craft customized checklist actions that will elevate your customer service and boost rating scores.
Follow your progress and priorities.
Manage your metrics and action plans with our intuitive dashboard, and let each of your teammates receive personalized actions plans, automatically.
Group everything in a simple dashboard.
With data from Booking, TripAdvisor, Expedia, Google, and even your hotel's own surveys.
How It Works
Customer Understanding
Connect your data sources seamlessly, from call
recordings to social media, from public social media comments to private chats, most of them without any coding.
Define Analysis Criteria
Tailor criteria to fit your business needs or let our AI suggest the most relevant CX tags and quality standards. Easily configure and apply these standards across different channels and departments to create accurate, actionable insights.
Let our platform
Analyze, Prioritize, and Recommend
Leverage our AI-powered platform to analyze feedback, identify high-priority issues, and recommend actionable plans that align with your business goals.
Features and Benefits
AI-Powered CX &
Quality Evaluation
cxgenies uses AI to transform every customer interaction into actionable insights. Customize or let AI define the criteria, then analyze omnichannel feedback to provide seamless CX and Quality evaluations.
- Multi-Channel Centralization: Unify feedback and quality data.
-
Criteria Configuration:
Customize CX and quality criteria or let AI generate recommendations. - Turn unstructured data into searchable and measurable topics with AI
-
Automated Tagging and Service Evaluation:
Spend more time solving issues rather than identifying them.
AI-Driven Prioritization
& Action Plans
Let AI prioritize customer issues and craft action plans that turn insights into outcomes. Assign tasks, set timelines, and ensure your teams tackle problems effectively. Benefits:
- Get clear action plans that focus on your customer's needs.
- Receive executive reports directly to your inbox.
- Customize recommendations based on your guidelines.
CSAT & NPS Automation
Automatically calculate Customer Satisfaction (CSAT) and Net Promoter Score (NPS) directly from customer interactions across all your channels. No need for costly market research firms.
Benefits:
- Save time and money with automated CSAT and NPS collection.
- Consistent metrics across all channels help you adapt easily.
Make compliance with quality standards easier
Automate quality management and align with standards like ISO 9001. Reduce compliance headaches while improving service quality.
How Will You Get Benefit
Exceptional Customer Experience
Centric Insights
Uncompromised Security & Rigorous Compliance
Customer Experience
Multi-Factor Authentication (MFA)
SOC Type 1 and 2
Compliance
State your upcoming achievement of SOC certifications.
Role-Based
Authentication
GDPR
Compliance
Data Loss
Prevention
ISO 27001:2013 Compliance
Sync cxgenies with all your task management, file sharing and team communication platforms
Explore how to link your data
Jonathan Bournigal ReadInvestor & Entrepreneur 🇩🇴
Harvard Business School & Babson College
Numbers speak louder:
Frequently Asked Questions
Can cxgenies integrate with our existing systems and channels?
Absolutely! cxgenies seamlessly integrates with existing communication channels such as emails, chats, social media, and more to provide a holistic view of customer feedback.
How quickly will cxgenies provide actionable insights after integration?
Once integrated, cxgenies starts analyzing customer interactions immediately.
How does the prioritization algorithm work?
The prioritization process involves several steps:
- Data Aggregation: Collects data from various customer interaction channels.
- Issue Identification: Identifies key issues using AI-based data parsing techniques.
- Statistical Analysis: Analyzes the frequency of issues, relevant keywords, and historical data to assign priority.
- Contextual Relevance: Considers feedback context to enhance prioritization accuracy.
What types of data does the platform analyze?
Our platform analyzes a wide range of data from customer interactions, including reviews, call recordings, chat transcripts, emails, and survey responses across various channels.
How are action plans formulated?
cxgenies’ AI generates strategic action plans based on prioritized issues, including responsibilities assigned to specific teams, checklists, and estimated timelines for implementation.
Is training provided for new users?
Yes, for non-standard plans, we provide comprehensive training sessions and support materials to ensure that new users are fully equipped to utilize cxgenies effectively.
What makes cxgenies different from other CX Management and Quality Management platforms?
cxgenies stands out with comprehensive data aggregation, AI-driven analysis, and the automated creation of detailed action plans. Our pricing is also tailored to small and medium-sized enterprises.
How does cxgenies handle data privacy and security?
cxgenies ensures all data is encrypted and adheres to industry-standard security protocols, giving you peace of mind while managing sensitive customer interactions.
Choose the pricing plan that best fits your needs
Standard
Action-Oriented Review Insights
$69/month
Yearly Plan:
$785 USD (save 5%)
Advanced AI analysis of reviews, delivering actionable plans and recommendations
Weekly reports with AI-prioritized actions and checklist recommendations
Dashboard access with comprehensive overview and detailed action plans
Integration with review platforms: Booking, Trip Advisor, Expedia and Google reviews.
Weekly personalized team emails with action plans segmented by area
Premium
Unleash all your reviews potential
$275/month
Yearly Plan:
$2,999 USD (save 10%)
All features from Standard, plus:
Competitor analysis with actionable insights
Feedback Form with multi-language support and smart save
Integration with Project Management tools (Asana, Trello, Microsoft Tasks) and collaboration tools (Microsoft Teams, Slack)
Social Media Integrations
Access to dedicated executives for issue resolution
Best practice insights for enhancing website reviews collection and quality
Exclusive access to training sessions and webinars
Enterprise
Tailored Review Management Excellence
Contact us for pricing
All features from Premium, plus:
Customizable features to align with your specific needs
Integration with your hotel surveys, enriching AI analysis with more feedback
Integration with file systems (FTP, Microsoft SharePoint, Dropbox) for seamless data management
API Integration
Priority support and dedicated service
Option for an annual plan at a discounted rate
4.8/5 based on 5,133 reviews
