{"id":1469,"date":"2024-01-14T09:37:18","date_gmt":"2024-01-14T13:37:18","guid":{"rendered":"https:\/\/cxgenies.com\/?p=1469"},"modified":"2024-01-14T09:37:18","modified_gmt":"2024-01-14T13:37:18","slug":"cx-vs-ux","status":"publish","type":"post","link":"https:\/\/cxgenies.com\/my\/2024\/01\/14\/cx-vs-ux\/","title":{"rendered":"CX vs UX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1469\" class=\"elementor elementor-1469\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfd6f6a e-flex e-con-boxed e-con e-parent\" data-id=\"2dfd6f6a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52af606f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"52af606f\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CX vs UX<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5aa020 e-flex e-con-boxed e-con e-parent\" data-id=\"a5aa020\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05cdb9e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"05cdb9e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa480a elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"6aa480a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/cxgenies\/demo\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5867df70 e-con-full e-flex e-con e-child\" data-id=\"5867df70\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d960e86 elementor-widget elementor-widget-heading\" data-id=\"6d960e86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More Posts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8c92c6 elementor-grid-1 elementor-posts--thumbnail-left elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6f8c92c6\" data-element_type=\"widget\" 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class=\"elementor-post elementor-grid-item post-2723 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorised\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/cxgenies.com\/my\/2024\/04\/25\/innovando-en-atencion-al-cliente\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"176\" height=\"300\" src=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-4-176x300.png\" class=\"attachment-medium size-medium wp-image-2724\" alt=\"\" srcset=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-4-176x300.png 176w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-4.png 451w\" sizes=\"(max-width: 176px) 100vw, 176px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/2024\/04\/25\/innovando-en-atencion-al-cliente\/\" >\n\t\t\t\tInnovando en Atenci\u00f3n al Cliente\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2603 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorised\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/cxgenies.com\/my\/2024\/04\/25\/los-pilares-clave-para-una-gestion-efectiva-de-cx\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"148\" src=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-1-300x148.png\" class=\"attachment-medium size-medium wp-image-2605\" alt=\"girl holding gray laptop explaining about customer experience\" srcset=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-1-300x148.png 300w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-1-1024x505.png 1024w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-1-768x379.png 768w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/04\/Pic-Placement-1.png 1360w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/2024\/04\/25\/los-pilares-clave-para-una-gestion-efectiva-de-cx\/\" >\n\t\t\t\tLos pilares clave para una gesti\u00f3n efectiva de CX\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-1934 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/cxgenies.com\/my\/2024\/03\/03\/ia-cambiando-cx\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"178\" height=\"300\" src=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1-178x300.png\" class=\"attachment-medium size-medium wp-image-2425\" alt=\"\" srcset=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1-178x300.png 178w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1.png 456w\" sizes=\"(max-width: 178px) 100vw, 178px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/2024\/03\/03\/ia-cambiando-cx\/\" >\n\t\t\t\tC\u00f3mo la IA est\u00e1 cambiando las estrategias de CX:  de la b\u00fasqueda de problemas a la resoluci\u00f3n de problemas\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3a3a8 elementor-share-buttons--view-icon elementor-share-buttons--shape-rounded elementor-grid-4 elementor-share-buttons--skin-gradient elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"eb3a3a8\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" 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3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6bdb60 e-con-full e-flex e-con e-child\" data-id=\"a6bdb60\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32fc0e6a elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"32fc0e6a\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fde9fb9 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/2024\/03\/03\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 3, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f7bd4a7 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/author\/francisco22194gmail-com\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tFrancisco\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cbd5c9 elementor-widget elementor-widget-heading\" data-id=\"5cbd5c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX vs UX: \u00bfCu\u00e1l es la diferencia?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e87f2 elementor-widget elementor-widget-image\" data-id=\"04e87f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"767\" src=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1.png\" class=\"attachment-medium_large size-medium_large wp-image-2425\" alt=\"\" srcset=\"https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1.png 456w, https:\/\/cxgenies.com\/my\/wp-content\/uploads\/sites\/3\/2024\/03\/Pic-Placement-1-178x300.png 178w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39baeb9 elementor-widget elementor-widget-text-editor\" data-id=\"39baeb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La experiencia del usuario (UX) se centra en el dise\u00f1o y la funcionalidad de productos espec\u00edficos, como sitios web, aplicaciones y dispositivos. El objetivo de la UX es optimizar la interacci\u00f3n del usuario con el producto, asegurando que sea intuitiva, eficiente y satisfactoria. Por ejemplo, la UX de una aplicaci\u00f3n podr\u00eda incluir la facilidad de navegaci\u00f3n, la est\u00e9tica del dise\u00f1o y la rapidez de respuesta a las entradas del usuario.<\/p><p>En contraste, la experiencia del cliente (CX) es un t\u00e9rmino m\u00e1s amplio que abarca la totalidad de la interacci\u00f3n del cliente con una marca o empresa. CX incluye todas las experiencias y percepciones que un cliente tiene a lo largo de su viaje con la empresa, desde la publicidad inicial y la presencia en redes sociales, hasta la interacci\u00f3n con el servicio al cliente y el uso posterior del producto o servicio. Por ejemplo, la CX de una empresa puede incluir c\u00f3mo se siente un cliente al ver un anuncio, la facilidad con que puede comprar un producto en el sitio web de la empresa, la calidad y utilidad del producto en s\u00ed, y el soporte recibido despu\u00e9s de la compra.<\/p><p>Ambas, UX y CX, se centran en satisfacer al cliente, pero mientras que la UX se enfoca en aspectos espec\u00edficos del producto, la CX considera la experiencia del cliente de manera hol\u00edstica.\u00a0<\/p><p>Veo a la UX, de hecho, como una parte de la CX:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fa263a elementor-widget elementor-widget-image\" data-id=\"2fa263a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cxgenies.com\/wp-content\/uploads\/2024\/01\/Screen-Shot-2024-01-14-at-9.57.47-AM.png\" title=\"\" alt=\"Diagrama de Venn mostrando la UX dentro de la CX.\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-218b008 elementor-widget elementor-widget-text-editor\" data-id=\"218b008\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una UX positiva puede mejorar significativamente la percepci\u00f3n general de la CX. Sin embargo, incluso con una UX excelente, una CX puede ser deficiente si otros aspectos del viaje del cliente (Customer Journey), como el servicio al cliente, no cumplen con las expectativas.<\/p><p><b>En resumen<\/b>, la UX es una parte crucial de la CX, pero no la define completamente. La CX se extiende m\u00e1s all\u00e1 del producto para incluir todas las interacciones y percepciones del cliente con respecto a una marca o empresa.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-713c09a e-con-full elementor-hidden-desktop e-flex e-con e-child\" data-id=\"713c09a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-29cd80f e-con-full elementor-hidden-desktop e-flex e-con e-child\" data-id=\"29cd80f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ceea06 elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2ceea06\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div 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elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/cxgenies.com\/my\/2024\/02\/01\/cx-101\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-left\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.7 239l136-136c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9L127.9 256l96.4 96.4c9.4 9.4 9.4 24.6 0 33.9L201.7 409c-9.4 9.4-24.6 9.4-33.9 0l-136-136c-9.5-9.4-9.5-24.6-.1-34z\"><\/path><\/svg><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><span class=\"post-navigation__prev--title\">Experiencia del Cliente 101: Los Pilares Clave para una Gesti\u00f3n Efectiva de CX<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div 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class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La Experiencia del Usuario (UX) se centra en la interacci\u00f3n del usuario con productos espec\u00edficos, como sitios web y aplicaciones, buscando lograr una experiencia de uso intuitiva y satisfactoria. Por otro lado, la Experiencia del Cliente (CX) abarca todas las interacciones y percepciones del cliente con una marca o empresa, desde la publicidad hasta el uso del producto. Si bien la UX es fundamental y contribuye a una CX positiva, esta \u00faltima requiere excelencia en todas las interacciones del cliente con la empresa para ser sobresaliente.<\/p>\n","protected":false},"author":4,"featured_media":1953,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CX vs UX - cxgenies malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxgenies.com\/my\/2024\/01\/14\/cx-vs-ux\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX vs UX - cxgenies malaysia\" \/>\n<meta property=\"og:description\" content=\"La Experiencia del Usuario (UX) se centra en la interacci\u00f3n del usuario con productos espec\u00edficos, como sitios web y aplicaciones, buscando lograr una experiencia de uso intuitiva y satisfactoria. Por otro lado, la Experiencia del Cliente (CX) abarca todas las interacciones y percepciones del cliente con una marca o empresa, desde la publicidad hasta el uso del producto. 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