{"id":4227,"date":"2024-05-21T09:23:06","date_gmt":"2024-05-21T13:23:06","guid":{"rendered":"https:\/\/cxgenies.com\/en\/?page_id=4227"},"modified":"2024-05-21T09:23:06","modified_gmt":"2024-05-21T13:23:06","slug":"ai-powered-cx-quality-evaluation","status":"publish","type":"page","link":"https:\/\/cxgenies.com\/my\/ai-powered-cx-quality-evaluation\/","title":{"rendered":"AI-Powered CX & Quality Evaluation"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tAI-POWERED CX & QUALITY EVALUATION<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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One Platform for Seamless <\/span>Customer Experience and \nQuality Management <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAI to turn every customer interaction across any channel into actionable insights. With customizable criteria and omnichannel integration, optimizing your service quality and customer experience has never been easier.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How it works<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"\"<\/figure>

Integrate and Centralize<\/h4>

Seamlessly connect your data sources\u2014ranging from call recordings to social media\u2014with no coding required for most channels. \n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Define Criteria<\/h4>

Customize or utilize AI-generated CX and Quality criteria to fit your business needs. Our flexible system allows you to easily adjust and apply these criteria across different channels and departments, ensuring your evaluations are both relevant and precise.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Let our AI Analyze, Prioritize and Recommend Actions<\/h4>

Automatically, our platform uses AI to analyze customer feedback and employee performance, prioritize issues based on business impact, and recommend tailored action plans.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tMULTI-CHANNEL CENTRALIZATION<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unify Feedback and Quality Data Across All Channels<\/h3>

Feedback collection can be tedious, especially when scattered across numerous channels. Our solution centralizes and synthesizes every customer interaction to help you see the bigger picture. With data collection from calls, social media, emails, chats (and others), you can ensure no customer communication is missed.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tCRITERIA CONFIGURATION<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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No Manual Work: Custom CX and Quality Criteria<\/h3>

Manual tagging of comments is time-consuming and impractical. Our platform eliminates this bottleneck by providing fully customizable CX and Quality criteria. Easily configure the criteria to your needs or let our AI recommend criteria based on your business information. Then, our AI evaluates these interactions considering all of the configured criteria.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tOMNICHANNEL INSIGHTS<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Discover Overlooked Customer Touchpoints<\/h3>

Critical insights can be lost when certain customer interactions are not evaluated across all channels. Our platform\u2019s omnichannel analysis captures overlooked touchpoints, ensuring that crucial customer feedback is not missed. This way, CX decisions are made with complete data, leading to a more cohesive and consistent customer experience strategy.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tSEAMLESS INTEGRATION<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configure Channels with Ease or Integrate via API<\/h3>

Easily configure channels without any coding knowledge through our intuitive platform, or integrate directly via our public API for automated call recordings and other data streams. Manual uploads are also simple, allowing your teams to access and analyze customer interactions effortlessly.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tailor Evaluations by Branch and Department<\/h3>

Organize your CX and Quality Analysis by department or branch for more targeted insights. Customize feedback and quality evaluations to match each department's unique needs.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Qu\u00e9 opinan de<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"If you are working tirelessly to improve your customer experience (CX), you HAVE to follow Rainier Mallol and his cxgenies startup!\"<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jonathan Bournigal Read<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Investor & Entrepreneur \ud83c\udde9\ud83c\uddf4
Harvard Business School & Babson College<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\n\t\t\t\t\t How does cxgenies automate the measurement of CSAT and NPS? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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cxgenies leverages AI to analyze customer interactions across various channels, identifying key insights that translate into CSAT and NPS scores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t Can cxgenies be integrated with our existing systems and channels? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! cxgenies is designed to seamlessly integrate with your existing customer communication channels, including emails, chats, social media, and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t How quickly will cxgenies provide actionable insights after integration? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once integrated, cxgenies starts analyzing customer interactions immediately. You can start making data-driven decisions and improvements as soon as our platform begins capturing feedback.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t What benefits will my business gain from using cxgenies for feedback analysis? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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cxgenies will help you:<\/p>

  • Save costs on third-party research firms<\/li>
  • Act on customer insights more quickly<\/li>
  • Improve service operator performance<\/li>
  • Reduce customer churn through proactive issue resolution<\/li>
  • Simplify data management by categorizing and prioritizing feedback<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \n\t\t\t\t\n\t\t\t\t\t How does cxgenies help reduce customer churn? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    By providing CX and Quality analysis, cxgenies empowers businesses to address customer concerns swiftly before they escalate. This proactive approach builds stronger customer relationships and reduces churn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t How is data privacy and security handled in cxgenies? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Data privacy and security are top priorities for us. cxgenies ensures that all data is encrypted and adheres to industry-standard security protocols, giving you peace of mind while managing sensitive customer interactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t Can the platform provide reports or dashboards? <\/span><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Absolutely! cxgenies offers dynamic reports and dashboards. These insights help area managers focus on the most relevant feedback and prioritize action plans accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    AI-POWERED CX & QUALITY EVALUATION One Platform for Seamless Customer Experience and Quality Management AI to turn every customer interaction across any channel into actionable insights. With customizable criteria and omnichannel integration, optimizing your service quality and customer experience has never been easier. Try for Free\u2028 Get a Demo How it works Integrate and Centralize […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4227","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAI-Powered CX & Quality Evaluation - cxgenies malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxgenies.com\/my\/ai-powered-cx-quality-evaluation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI-Powered CX & Quality Evaluation - cxgenies malaysia\" \/>\n<meta property=\"og:description\" content=\"AI-POWERED CX & QUALITY EVALUATION One Platform for Seamless Customer Experience and Quality Management AI to turn every customer interaction across any channel into actionable insights. 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